Description: |
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The Idaho Health Data Exchange is seeking a training and support
specialist.
The successful candidate will be responsible to:
• Modify existing curriculum and training materials for
trainers and end-users.
• Facilitate client all training session and maintain the
training environment.
• Conduct a work flow analysis and assist clients with business
process redesign.
• Provide support services including software support calls in
regard to the use of clinical applications as well as on
site service; On-site service includes set-up, training,
troubleshooting and resolving software issues.
• Develop, implement and maintain support logs and FAQs.
• In conjunction with software vendor, test interfaces and
software upgrades.
Job requirements include:
• Four (4) years experience in IT user support or training or
a combination of both.
• Work experience in a medical environment and knowledge of
with electronic medical records systems.
• Excellent customer service/customer interaction skills.
• Knowledge of computers and their applications.
• Experience creating learner-appropriate materials.
• Excellent facilitation, presentation and organization skills.
• Work flow analysis and business process redesign experience
preferred.
• Excellent writing, editing, proofreading skills.
• Experience in medical billing/medical office procedures
preferred.
The successful candidate will be collaborative, team-oriented, and
highly-organized and demonstrate the ability to work well in an
unstructured environment while meeting all deadlines.
Please submit your resume/ work experience by using the "Apply For
This Job" link provided below.
Thank you.
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