Description: |
 |
WDSGlobal provides services that are focused on the wireless
communications market. The delivery of expertise to our customers is
through a framework of services that include call-center support,
education, testing, device management and consultancy. The aim of
WDSGlobal is to provide wireless carriers, device manufacturers and
application vendors alike with a process enabling continuous
improvement in the pre-launch, launch and support. We are currently
hiring Tech Support Representatives for our growing call center.
Using our expertise and creativity, WDSGlobal will accelerate the
growth in the mobile services market by refocusing customer service
from problem management to problem prevention
WDSGlobal is now hiring for: Wireless Technical Support Agent
WDSGlobal is currently looking for Wireless Technical Support Agents
who want to utilize and further develop their technical background
and expertise.
Why join WDSGlobal? WDSGlobal offers a genuine opportunity for
personal development and support for all our staff in a fast moving
and growing market. We foster an exciting culture built around our
most valuable asset, our employees! You will be challenged and
encouraged to develop new skills and to communicate and share
knowledge with your colleagues and our customers.
In addition, WDSGlobal provides a wealth of development and training
opportunities, attractive benefits, and numerous promotional
opportunities. With us, the sky is the limit, as long as you are
ready to work hard, be a great team player, and be an advocate for
our values.
Duties & Responsibilities:
• Help to maintain superior customer service levels by delivering
high quality first call resolution
• Efficiently resolve inbound customer issues via telephone
• Ensuring that WDSGlobal fulfils our customers' requirements to
their satisfaction
• Providing solutions to support customers efficiently by
troubleshooting wireless data problems in accordance with defined
targets and procedures
• Accurately logging query information into client systems
• Ongoing research & investigation on wireless data technologies,
services and devices
• Maintaining a high standard in personal Key Performance Indicator
(KPI) targets as defined
• Foster a strong team environment by actively participating and
contributing ideas in team meetings
• Sharing knowledge gained with team to improve interactions with
customers/clients
• Encourage new employees; mentor new agents and provide valuable
knowledge in support of team performance
• Actively support WDSGlobal Values
• Other duties as required
Qualifications:
Required:
• Availability to work steady shifts that fall within the
parameters of 7 days/week from 6am to 12 midnight
• Must pass drug test and 7-year state & federal criminal
background check
• Strong aptitude and knowledge of PC hardware and software, with
experience in multiple operating systems
• Analytical thinker; attention to detail; problem solving and
troubleshooting skills.
• Six months experience in providing customer service either via
phone or in person
• Must have High School Diploma or GED
• Must be 18 to apply
Preferred:
• GSM, and/or Wireless LAN support experience-preferred
• Technical certifications (Microsoft, A+, Network+)-preferred
• 6 months experience focused on wireless data technical problem
solving and customer service-strongly preferred
• Advanced understanding of internet connectivity (i.e. TCP/IP
networking terminology, web [HTTP] and email
[POP3/IMAP/Exchange/SMTP] protocols)-strongly preferred
If this describes you, then apply electronically today!
Website: www.wdsglobal.com.
Click on Careers, Current Vacancies, Americas Vacancies, Location:
Boise, ID, Apply for Wireless Technical Support.
Pay: $9.75/hour + medical, dental, and vision benefits + 401K.
CLICK HERE TO APPLY FOR
THIS JOB! |
