Description: |
 |
WDSGlobal provides services that are focused on the wireless
communications market. The delivery of expertise to our customers is
through a framework of services that include call-center support,
education, testing, device management and consultancy. The aim of
WDSGlobal is to provide wireless carriers, device manufacturers and
application vendors alike with a process enabling continuous
improvement in the pre-launch, launch and support.
We are currently hiring Prepaid Wireless Customer Service Agents for
our growing call center.
Using our expertise and creativity, WDSGlobal will accelerate the
growth in the mobile services market by refocusing customer service
from problem management to problem prevention
WDSGlobal is now hiring for: Prepaid Wireless Customer Service Agent
WDSGlobal is currently looking for Prepaid Wireless Customer Service
Agents who want to utilize and further develop their customer service
skills as well as develop/improve their wireless product knowledge.
Why join WDSGlobal? WDSGlobal offers a genuine opportunity for
personal development and support for all our staff in a fast moving
and growing market. We foster an exciting culture built around our
most valuable asset, our employees! You will be challenged and
encouraged to develop new skills and to communicate and share
knowledge with your colleagues and our customers.
In addition, WDSGlobal provides a wealth of development and training
opportunities, attractive benefits, and numerous promotional
opportunities. With us, the sky is the limit, as long as you are
ready
to work hard, be a great team player, and be an advocate for our
values.
Duties & Responsibilities:
• Help to maintain superior customer service levels by delivering
high
quality first call resolution
• Efficiently resolve inbound and outbound customer issues via
telephone
• Ensuring that WDSGlobal fulfils our customers' requirements to
their
satisfaction
• Servicing Prepaid cell phone customers by providing account
activation, call plan options, ringtone management and many more!
• Accurately logging query information into client systems
• Maintaining a high standard in personal Key Performance Indicator
(KPI) targets as defined
• Foster a strong team environment by actively participating and
contributing ideas in team meetings
• Sharing knowledge gained with team to improve interactions with
customers/clients
• Encourage new employees; mentor new agents and provide valuable
knowledge in support of team performance
• Actively support WDSGlobal Values
• Other duties as required
Qualifications:
Required:
• Availability to work steady shifts that fall within the parameters
of 24/7
• Six months experience in providing customer service either via
phone
or in person
• Analytical thinker; attention to detail; problem solving skills;
multitasking
• Strong verbal and written communication skills
• Must pass drug test and 7-year state & federal criminal background
check
• Must have High School Diploma or GED
• Must be 18 to apply
Preferred:
• Previous call center experience
• Wireless experience
• Bilingual (Spanish/English) – Highly desirable
If this describes you, then apply electronically today!
CLICK HERE TO APPLY FOR THIS JOB
Website: www.wdsglobal.com.
Click on Careers, Current Vacancies, Americas Vacancies, Location:
Boise, ID, Apply for Prepaid Wireless Customer Service Agent
Pay: $8.75/hour + medical, dental, and vision benefits + 401K. |
